Fragrance-free
No fragrance ingredient added at all. This is what our standard kit is, and it is what arrives unless you specifically ask for something else.
Fragrance-free is the default, not the upgrade.
Scent is the thing people react to most, and it is the easiest thing for a cleaning company to quietly add. So we start with none of it and let you ask.
- No surcharge
- Written into the household file
- Asthma and MCS households
If someone in your house gets a headache in the cleaning aisle, or has to leave a room after a hotel housekeeper has been through it, you already know the difference between clean and covered. This page is what we do about it.
Three words that do not mean the same thing.
The label vocabulary here is genuinely misleading, and it is misleading in a direction that benefits the manufacturer. Worth knowing which one you are actually buying.
See our full ingredient listsUnscented
Often means a masking fragrance was added to cover the smell of the base ingredients. The bottle smells of nothing and still contains fragrance chemicals.
Naturally scented
Essential oils. Plant-derived, genuinely volatile, and the category most likely to set off asthma. Available on request, discouraged where anyone reacts.
The protocol in a sensitised house.
Four things change, none of which costs anything. They are the difference between a company that says fragrance-free and a company that runs a fragrance-free visit.
It is written down before the first visit
Sensitivities go in the household file at the walkthrough, not into somebody’s memory. Every team member sees it before they arrive.
No scented anything, including our own clothes
Cleaners on a fragrance-free route do not wear scented laundry detergent or personal fragrance. A cleaner who smells of dryer sheets defeats the whole exercise.
Glass and alcohol-based products go first
The one product with a meaningful volatile component is used at the start of the visit with a window open, so it has the longest time to clear.
Cloths are washed in a fragrance-free detergent
Microfibre holds fragrance for a remarkable number of washes. A scented cloth carries scent into every room it touches.
Why essential oils are not the safe middle ground.
This is the part that surprises people, and it is the part we get argued with about most often. Plant-derived scent is still scent, and indoor air does not care where a molecule came from.
- Essential oils are VOCs. Volatility is the entire mechanism by which you smell them. A product that fills a room with scent is by definition putting compounds into the air you breathe.
- Terpenes react with ozone. Compounds such as d-limonene and alpha-pinene react with indoor ozone to form formaldehyde and secondary organic aerosols, which are ultrafine particles. This chemistry is well documented in indoor air research.
- Several are recognised sensitisers. Tea tree and lavender oils are established contact allergens. Sensitisation is cumulative, which means today's tolerable exposure contributes to tomorrow's reaction.
- Cats process phenols poorly. Feline livers are short on the glucuronidation pathway that handles phenols and many terpenes. We do not use essential oils in a house with a cat, whatever the client asks for.
Questions about sensitivities.
Asked and answered plainly, including the ones where the answer is no.
Is fragrance-free the same as unscented?
No, and the difference matters. Unscented often means a masking fragrance was added to cover the smell of the base ingredients. Fragrance-free means no fragrance ingredient was added at all. Our default kit is fragrance-free. If a product is merely unscented we say so.
Can you guarantee my house will be allergen-free after a visit?
No, and anyone who guarantees that is overselling. We can meaningfully reduce settled dust and the allergen load it carries, using sealed HEPA vacuums and damp rather than dry dusting. We cannot control what comes in on shoes, through an open window in June, or out of a duct system we do not service.
What does HEPA filtration actually do?
A true HEPA filter captures at least 99.97 percent of particles at 0.3 microns, the hardest size to catch. The filter is only half of it: if the vacuum body is not sealed, air bypasses the filter and fine dust goes straight back into the room. We buy sealed-system machines and replace the filters on a schedule rather than when someone notices the suction has dropped.
Are your products safe around pets?
The kit is chosen with pets in mind, but "pet-safe" deserves the same scepticism as "non-toxic". The real risks are residue on floors a dog licks, essential oils around cats, whose livers process phenols and terpenes poorly, and concentrated products stored where an animal can reach them. We rinse food and floor-level surfaces, we do not use essential oils in homes with cats, and we keep everything in the van between rooms.
Tell us what you react to.
Bring the specifics. Fragrance, dust, a particular product, a diagnosis, or just a pattern you have noticed. It goes into the household file before anyone sets foot in the house.